Answers to the usual questions. Can’t find yours? Write to hello@stille.studio — a real person replies within a day.
SHIPPING
Delivery times
EU orders arrive in 2–4 working days, UK orders in 3–5, and the rest of the world in 5–8.
Shipping costs
Orders over $200 ship free. The delivery options and shipping cost for your address are shown at checkout.
Help with a delivery
For questions about a delivery or an order that has not arrived, email hello@stille.studio with your order number.
RETURNS & EXCHANGES
Returning an item
Unworn items with their tags can be returned within 30 days for a full refund.
Start a return or exchange
Email hello@stille.studio with your order number and the item you would like to return or exchange. We will help you with the next steps before you send it back.
Items you have worn
Worn pieces go to repairs, not returns. Contact us with a description and photographs so we can help you care for your piece.
SIZE GUIDE
Women
Men
Shoes
BETWEEN SIZES? OUR COATS ARE CUT RELAXED — SIZE DOWN FOR A CLOSER FIT.
CARE GUIDE
Start with the care label
Always follow the care label inside your garment. Different fabrics and finishes need different care.
Wool & knitwear
Air between wears and spot-clean when possible. When the label allows washing, use cool water and a wool detergent. Reshape gently and dry flat, away from direct heat.
Cotton & linen
Wash only when needed, following the temperature on the care label. Wash with similar colours and air-dry when possible.
Outerwear & leather
Brush away dry dirt and wipe marks gently. Avoid direct heat. Use only care products suitable for the material, and check the care label before washing, conditioning or reproofing.
Store with care
Put pieces away clean and dry. Fold knitwear to help it keep its shape and store garments in a dry, ventilated space.
REPAIRS
Made to stay with you
We offer repairs for life, helping you keep your Stille pieces in use for longer.
How to request a repair
Email hello@stille.studio with photographs of your piece, a close-up of the damage and your order number if available. Tell us what needs attention.
Before you send it
Wait for our instructions before posting your piece. We will review the repair, explain the next steps and confirm any cost and expected timing.
PAYMENTS
Payment options
The payment methods available for your order are shown at checkout. Choose from the options offered for your location.
Order total
Review your order total, delivery cost and any taxes shown at checkout before you confirm payment.
A payment did not go through?
Check your payment details and any approval requested by your payment provider. If you are unsure whether an order was placed or need help, email hello@stille.studio.
FREQUENTLY ASKED
CONTACT